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Shipping & Returns

Thank you for shopping at Baserange.

Your order is shipped from France, but we're taking care of all tax and duties that may apply on the way to your country.

Prices are including all tax, vat and duties.

You will not be invoiced of any extra charge, when your parcel arrives.

In case you need to make a return, at your demand we will send you a pre-paid DHL return shipping label.

DHL Express Shipment Worldwide

Shipping within 1–2 working days France and Europe

Shipping within 2–4 working days Outside Europe

GoGreen – CO2 Compensation Program.

Shipping cost (under 150€ orders)

France / 10 €
Europe / 10 €
Outside Europe / 20 €


Returns, Exchanges & Refunds

 

If you are not entirely satisfied with your purchase, we're here to help.

You have 14 calendar days to return or exchange an item from the date you received it.

To be eligible for a return, your item must be unused, unworn, unwashed and in the same condition that you received it in. Your item must be in the original packaging.

No return on Archive products

 

To process a return

Please use the included form to share your order details and reason for return.

At your request we will send you a pre-paid shipping label to affix to the outside of the original packaging.

Please schedule a pick-up with your local DHL service or drop the package off at your nearest DHL facility.


Refunds

Once we receive your returned item, it will be inspected and we will notify you on the status of your refund.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 10 business days, depending on your card issuer's policies.


Exchanges

If you choose to exchange an item, it must be returned in unwashed and unworn condition.

At your demand we will send you a pre-paid DHL return shipping label, please affix it to the outside of the original packaging. Then drop your parcel at nearest DHL facility, or organize a DHL pick-up.

From now on item(s) you want to exchange will be automatically refund once received at our warehouse. We invite you to place a new order on our website directly. 


Return address

1, impasse de Lisieux

31300 Toulouse
France

Please mark: SAMPLES / NO COMMERCIAL VALUE WITH 1$ VALUE on the shipment form if shipping outside of Europe.


If you would prefer an exchange, the shipment cost of your replacement order is complimentary.

In the event that you need further assistance or have a complaint please contact us directly via email.



Sale items

All Sale items are FINAL SALE with the exception of damaged or faulty products.

For a damaged Sale item or return request please contact us directly via email.


Items not eligible

Worn items are not eligible for refunds or exchanges.


Contact us

If you have any questions on how to return your item to us, you can contact us with the contact form.

Chinese (Simplified)
Chinese (Simplified)