To process a return
Please use the included form to share your order details and reason for return.
At your request we will send you a pre-paid shipping label to affix to the outside of the original packaging.
Please schedule a pick-up with your local DHL service or drop the package off at your nearest DHL facility.
Once we receive your returned item, it will be inspected and we will notify you on the status of your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 10 business days, depending on your card issuer's policies.
If you choose to exchange an item, it must be returned in unwashed and unworn condition.
At your demand we will send you a pre-paid DHL return shipping label, please affix it to the outside of the original packaging. Then drop your parcel at nearest DHL facility, or organize a DHL pick-up.
From now on item(s) you want to exchange will be automatically refund once received at our warehouse. We invite you to place a new order on our website directly.
1, impasse de Lisieux
Please mark: SAMPLES / NO COMMERCIAL VALUE WITH 1$ VALUE on the shipment form if shipping outside of Europe.
If you would prefer an exchange, the shipment cost of your replacement order is complimentary.
In the event that you need further assistance or have a complaint please contact us directly via email.
All Sale items are FINAL SALE with the exception of damaged or faulty products.
For a damaged Sale item or return request please contact us directly via email.
Items not eligible
Worn items are not eligible for refunds or exchanges.
If you have any questions on how to return your item to us, you can contact us with the contact form.