配送と返品について
DHL Express Shipment Worldwide
"Go Green" - CO2 Compensation Programm.
| Shipping cost (under 150€ orders) |
| France |
|
10 € |
| Europe |
|
15 € |
| Outside Europe |
|
20 € |
Your order is shipped from France. You may be responsible for import duties and taxes if you buy from outside-EU location. Some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Please note transit times above are provided by Fedex or La Poste and are not necessarily guaranteed.
*International Express is not available to Russia and Ukraine.
RETURNS, EXCHANGES & REFUNDS
Thank you for shopping at Baserange.
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return or exchange an item from the date you received it.
To be eligible for a return, your item must be unused, unworn, unwashed and in the same condition that you received it in. Your item must be in the original packaging.
TO PROCESS A RETURN:
Please use the included form to share your order details and reason for return.
Please affix the included return shipping label to the outside of the original packaging.
Please schedule a pick-up with your local DHL service or drop the package off at your nearest postal facility.
REFUNDS
Once we receive your returned item, it will be inspected and we will notify you on the status of your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 10 business days, depending on your card issuer's policies.
EXCHANGES
If you choose to exchange an item, it must be returned in unwashed and unworn condition.
Please use the included form to indicate the reason for your exchange.
Please affix the included return shipping label to the outside of the original packaging.
Shipping for exchanges will be completely free.
RETURN ADDRESS:
2 Rue Georges Brassens
31140 Fonbeauzard
France
Please mark SAMPLES / NO COMMERCIAL VALUE WITH 1$ VALUE on the shipment form if shipping
outside of Europe.
If you would prefer an exchange, the shipment cost of your replacement order is complimentary.
In the event that you need further assistance or have a complaint please contact us directly via email.
SALE ITEMS
All Sale items are FINAL SALE with the exception of damaged or faulty products.
For a damaged Sale item or return request please contact us directly via email.
ITEMS NOT ELIGIBLE
Worn items are not eligible for refunds or exchanges.
CONTACT US
If you have any questions on how to return your item to us, email us at webshop@baserange.net.
