Shipping & Returns

Thank you for shopping at Baserange.


Your order is shipped from France, and we take care of all applicable taxes and duties. Prices include all taxes, VAT, and duties. You will not be invoiced for any extra charge when your parcel arrives.


Shipping Costs

Shipping fees and complimentary shipping thresholds vary by destination.

United States (orders under 250 USD)
UPS Express Home Delivery - Shipping within 2–4 working days - USD 12

Denmark (orders under DKK 975)
UPS Service Point Delivery - Shipping within 3–5 working days - DKK 40
UPS Home Delivery - Shipping within 3–5 working days - DKK 60

Japan (orders under JPY 30,000)
UPS Express Home Delivery - Shipping within 2–4 working days - JPY 2,200

United Kingdom (orders under £150)
UPS Service Point Delivery - Shipping within 3–5 working days - £5
UPS Home Delivery - Shipping within 3–5 working days - £7

Germany, Italy, Netherlands (orders under 130€)
UPS Service Point Delivery - Shipping within 3–5 working days - €5
UPS Home Delivery - Shipping within 3–5 working days - €8

European Union (orders under 150€)
UPS Service Point Delivery - Shipping within 3–5 working days - €5
UPS Home Delivery - Shipping within 3–5 working days - €8

Switzerland (orders under CHF 200)
UPS Service Point Delivery - Shipping within 3–5 working days - CHF 5
UPS Home Delivery - Shipping within 3–5 working days - CHF 8

South Korea (orders under KRW 260,000)
UPS Express Home Delivery - Shipping within 2–4 working days - KRW 17,000

Taiwan (orders under TWD 7,500)
UPS Express Home Delivery - Shipping within 2–4 working days - TWD 275

Rest of the World (orders under €200)
UPS Express Home Delivery - Shipping within 2–4 working days - €12

 

Prices, Duties & Taxes 

All prices on the Baserange website are displayed in your local currency, converted dynamically from our base price. The way duties and taxes are handled depends on your delivery country, as detailed below. 

 

All duties and taxes included — no extra charge 

Austria, Belgium, China, Czech Republic, Denmark, Germany, Ireland, Italy, Japan, Malaysia, Netherlands, Norway, Poland, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom. 

 

Duties included — local tax added at checkout (United States & Canada) 

For orders shipped to the United States and Canada, import duties are included in the price. Sales tax (US) or provincial tax (Canada) will be calculated at checkout before you confirm your order. No additional charges will apply upon delivery. 

 

Duties and taxes shown and collected at checkout (Brazil, Colombia, India) 

For orders shipped to Brazil, Colombia, and India, applicable import duties and taxes are displayed at checkout and must be paid before your order is confirmed. 

 

All other destinations — duties and taxes at checkout or on delivery 

For all other destinations, applicable duties and taxes are calculated at checkout. You will be offered two options: 

- Pay now — the exact amount of duties and taxes is shown and collected at checkout.  

- Pay on delivery — duties and taxes are not collected at checkout. Additional charges may apply when your parcel arrives, in accordance with the customs regulations of your country. 

We recommend choosing to pay at checkout to guarantee a seamless delivery experience and avoid potential delays at customs. 

 

Exchanges, Returns & Refunds

Exchanges are not offered. If you would like a different size, color, or style, please return the item and place a new order.

 

To initiate a return, please follow the steps below:

  • Log in to your account from the top right corner of the website
  • Open your order, click request return and select the item(s) you want to exchange or return
  • Submit your request and wait for our approval


You have 14 calendar days from the date you received your order to request a return or exchange. Once you have received your return label, you have 14 additional days to ship the item back. Unfortunately, items returned after this period are not eligible for a refund.


To be eligible for a return, items must be in the same condition as received, unworn, unwashed, with tags still attached, and in their original packaging. Underpants, swim pants, swimsuits, socks, sale, and repair items are final sale. For a damaged sale item return request, please contact us directly via email.

 

Online shopping has evolved and grown rapidly in recent years. It has become common to buy clothing to try it on, with a plan to return what doesn’t fit. A dressing room in the comfort of your home is convenient, but it is also very problematic, as shipping creates air, water, and soil pollution. Bracketing – the act of buying products just to send them back – is a wasteful practice as the garments enter a reverse supply chain, making the environmental impact double. On top of the direct environmental impacts of shipping, we have people sorting through returns, additional warehouse space dedicated to it, and logistics to handle returns. This takes double the time for our warehouse. With regard to sustainability, we need to think beyond fibers. We encourage you to consider and reflect on this when making purchases. 


To minimize the number of returns and their environmental impact, here are some things you can do: 


Measure yourself and compare those measurements to our size charts.

  • Consider the style, fit, and color of the garment carefully
  • Check if there are stockists near you, so you can try the fit of some of our products in person
  • You can contact us with questions about products and sizing.
  • You can return all your orders in one package, lessening the number of shipments
  • Pick up and drop off your parcel at the drop-off point instead of scheduling a pick-up


We are aware of and constantly learning about the environmental impact of shipping and understand that sometimes returning a product is necessary. To minimize the environmental impact of shipping, we never send garments to landfill. We sell or use all the garments returned to us, either repaired or in their original state. Items are delivered via standard delivery, which decreases carbon emissions by about 30%. Packages are sent in 100% recycled paper envelopes with no plastic, printed with graphics and thoughts from ongoing conversations. We hope you will co-create with us by making further use of the packaging via regifting it, storing documents, or sending packages.   


If you have any questions on how to return your item to us, you can contact us with the contact form.