Shipping & Returns
Thank you for shopping at Baserange.
Your order is shipped from France, and we take care of all applicable taxes and duties. Prices include all taxes, VAT, and duties. You will not be invoiced for any extra charge when your parcel arrives.
Shipping & Return Costs
United States (orders under 250 USD)
UPS Express Home Delivery - Shipping within 2-4 working days - $35
Return cost: $18
Canada (orders under 250 CAD)
UPS Express Home Delivery - Shipping within 2-4 working days - 35 CAD
Return cost: 25 CAD
Europe (orders under €150)
Service Point Delivery UPS - Shipping within 3-5 working days -
UPS Home Delivery - Shipping within 3-5 working days -
Return cost:
United Kingdom (orders under £150)
Service Point Delivery UPS - Shipping within 3-5 working days - £5
UPS Home Delivery - Shipping within 3-5 working days - £10
Return cost: £14
Switzerland (orders under CHF 200)
Service Point Delivery UPS - Shipping within 3-5 working days - CHF 5
UPS Home Delivery - Shipping within 3-5 working days - CHF 10
Return cost: CHF 14
Israel (orders under ILS 950)
UPS Express Home Delivery - Shipping within 2-4 working days - ILS 115
Return cost: ILS 95
Oceania, Middle East (all orders)
Return cost:
Rest of the World (orders under
UPS Express Home Delivery - Shipping within 2-4 working days -
Return cost:
Returns, Exchanges & Refunds
If you are not satisfied with your purchase, we're here to help. You have 14 calendar days from the date you received your order to request a return or exchange. Once you have received your return label, you have 14 additional days to ship the item back. Unfortunately, items returned after this period are not eligible for a refund.
To be eligible for a return, items must be in the same condition as received, unworn, unwashed, with tags still attached, and in their original packaging. Underpants, swim pants, swimsuits, socks, sale, and repair items are final sale.
A return fee will be deducted from your refund once the return is processed. This fee includes a fixed cost that varies by country and a 3% charge based on the product price. Original shipping costs are non-refundable.
Online shopping has evolved and grown rapidly in recent years. It has become common to buy clothing to try it on, with a plan to return what doesn’t fit. A dressing room in the comfort of your home is convenient, but it is also very problematic, as shipping creates air, water, and soil pollution. Bracketing – the act of buying products just to send them back – is a wasteful practice as the garments enter a reverse supply chain, making the environmental impact double. On top of the direct environmental impacts of shipping, we have people sorting through returns, additional warehouse space dedicated to it, and logistics to handle returns. This takes double the time for our warehouse. With regard to sustainability, we need to think beyond fibers. We encourage you to consider and reflect on this when making purchases.
To minimize the number of returns and their environmental impact, here are some things you can do:
Measure yourself and compare those measurements to our size charts.
Consider the style, fit, and color of the garment carefully
Check if there are stockists near you, so you can try the fit of some of our products in person
You can contact us with questions about products and sizing.
You can return all your orders in one package, lessening the number of shipments
Pick up and drop off your parcel at the drop-off point instead of scheduling a pick-up
To initiate a return, exchange, or refund, please click on this link.
Sale items
All sale items are FINAL SALE except for damaged or faulty products. For a damaged sale item return request, please contact us directly via email.
We are aware of and constantly learning about the environmental impact of shipping and understand that sometimes returning a product is necessary. To minimize the environmental impact of shipping, we never send garments to landfill. We sell or use all the garments returned to us, either repaired or in their original state. Items are delivered via standard delivery, which decreases carbon emissions by about 30%. Packages are sent in 100% recycled paper envelopes with no plastic, printed with graphics and thoughts from ongoing conversations. We hope you will co-create with us by making further use of the packaging via regifting it, storing documents, or sending packages.
If you have any questions on how to return your item to us, you can contact us with the contact form.